DELIVERY POLICY & OPTIONS

Monday – Friday: Orders placed before 2pm will be dispatched on the same day.

Saturday: Orders placed after 2pm Friday and before midday Saturday will be dispatched Saturday.

All goods quoted for delivery shall be delivered to the address instructed by the customer at the time of placing the order. The cost of goods delivered will be charged to the customer as defined in the details of delivery charges on the website.

We cannot guarantee specific delivery times or dates and cannot be held responsible for items that are dispatched successfully but fail to arrive due to the responsibility of the delivery company.

The company shall not be liable for any loss whatsoever caused by non-delivery or delay in delivery. Solohealth Ltd requires 21 working days waiting period before being able to trace, replace or refund lost items.


UK

Delivery Method Delivery Time Cost
Royal Mail 2nd Class 3-7 working days 1.99€
Royal Mail 1st Class 1-2 Working Days 2.99€

SPAIN AND BALEARIC ISLANDS

Delivery Method Delivery Time Cost
Correos oficina 3-5 working days 1.99€
Correos domicilio 3-5 working days 2.99€
Correos Paq Premium 24-48h 5.99€

EU

Delivery Method Delivery Time Cost
Correos Internacional Paq light Allow up to 7 Working Days 9.99€
International Tracked & Signed Allow up to 7 working days 11.99€

USA

Delivery Method Delivery Time Cost
International Tracked & Signed 5-10 working days 13.99€

 


RETURNS POLICY

To return an item please email us at customerservice@sohealth.co.uk to request an authorisation number. We cannot accept returns without this authorisation number. Along with your authorisation number, you will receive a returns address either in the UK or Spain.

All items being returned by The Customer must be unused and in their original condition and packaging and returned within 30 days of receiving the goods. It is the responsibility of the customer to meet the cost of returning goods. If these conditions are met, Solohealth Ltd will issue a full refund upon receipt of the good(s), or exchange the item(s) where required.

Unfortunately we cannot send any exchange item out until the original item(s) has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a ‘special delivery’ or ‘signed for’ service to ensure that you can track the parcel and cover yourself for any loss or damage should it occur.

We cannot be made responsible for the loss or damage of your items when returning them to us. We will only refund the delivery charge if the return is as a result of our error, or if there is a genuine fault with the item. Please contact us before returning the goods in such circumstances. In the case of faulty goods, faults can only be determined upon return of your item and is at the sole discretion of Solohealth Ltd.

 

NON-REFUNDABLE ITEMS

Certain items cannot be returned for hygienic reasons unless they are faulty. Sealed products that contain, creams, gels, liquids, and sterile products cannot be returned if opened. Additionally any other items specified on the site or in any other documentation may also be subject to this policy. If in doubt then please speak to our Customer Services before opening or using these items. Sale items or items purchased that have a ‘Was’ and ‘Now’ price are classed as being in a sale and can only be exchanged for a different size.