Frequently asked questions
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Frequently asked questions


How do I measure my waist size correctly?

For lumbar supports just follow the sizing guide in the product gallery for the back pain treatment kit.

What size do I order?

If you are between sizes, a larger size is probably the best choice.

What if it doesn’t fit?

No problem, you can return the item or exchange it for a different size. See full instructions in our delivery and returns policy.


What is the cost of delivery?

The cost of delivery will vary depending on where the product needs to be shipped. For prices and available delivery zones please see our delivery and returns policy.

How do I return or exchange an item?

Details of return address can be found in our policy. Prior to sending anything back please ensure you have an authorisation number.


Voucher Codes

To use a voucher code please enter during checkout, if the discount is not applied in the final Price please contact us and we can set it up manually.

Can you diagnose my pain or injury?

We are unable to provide you with any medical diagnosis or advice. However, many recognised institutions recommend the use of the products that can be found on the website to help with your pain, recovery and rehabilitation.

For any other query, please fill out our contact form and we will get back to you as soon as possible.

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